The clinical operating system for modern aesthetics
Run your clinic. Grow your clinic. Govern your clinic.
One connected platform for clinical care, clinic growth and governance — built specifically for UK aesthetic clinics.
From £49/month · 14-day free trial · no card required
- Appointments
- 12
- Outstanding forms
- 3
- Open treatment episodes
- 5
- New leads
- 7
- Recalls due
- 14
- Waiting list
- 4
- Policies due for review
- 2
- Training expiring
- 1
- Acknowledgements outstanding
- 6
Not another booking system.
Most clinic software manages appointments. PillarClinic connects the entire patient journey — from first enquiry and consent through treatment, prescribing, aftercare, growth and governance.
Three operating layers. One clinic.
Clinical care, clinic growth and governance share the same records, the same permissions and the same patient journey.
Run your clinic
Pillar Clinical
Deliver safer, more connected care.
Every stage below writes to the same client record — the consent signed at home, the photograph taken at the chair and the aftercare sent that evening all belong to the same treatment episode.
- Bookings and deposits
- Editable appointments with automatic booking confirmations
- Four-week repeating practitioner availability
- Client records and treatment episodes
- Digital intake and consent
- Clinical photography
- Skin Intelligence and treatment mapping
- Prescribing with POM gating
- Print prescriptions or hand off to Signature Rx
- Product and batch traceability
- AI clinical scribe
- Practitioner-approved aftercare
- Checkout, payments and invoices
- The Pillar Patient Journey
Grow your clinic
Pillar Growth
Turn activity into sustainable clinic growth.
Growth runs off real clinical activity rather than a separate marketing spreadsheet, so segments, recalls and campaigns reflect what actually happened in clinic.
- Lead pipeline with source tracking, and Meta Lead Ads sync where connected
- Recalls and reactivation
- Review requests
- Waitlist
- Campaigns and segmentation
- Referrals with percentage or fixed reward codes
- Vouchers redeemable at checkout
- Recurring memberships with a credit ledger, billed through your Stripe account
- Growth automations with consent checks
- Retention and revenue insight
Govern your clinic
Pillar Compliance Intelligence
Know where your clinic needs attention.
Governance items live beside the clinical work they relate to, so review dates, acknowledgements and evidence stay current instead of being rebuilt before an inspection.
- Compliance readiness indicator
- Policy register with review dates
- Staff acknowledgements
- Training register
- Governance alerts
- Clinical documentation oversight
- Structured complication and incident workflows — Clinic Group
- Prescribing governance
- Inspection and governance evidence packs
- Audit trail and retention controls
Compliance readiness in PillarClinic is an internal operational indicator of the records and tasks you hold in the system. It is not certification, regulatory approval, or proof of compliance.
Run
Run the clinic day
Every appointment arrives prepared and leaves fully documented.
Bookings, records, consent, prescribing and traceability sit on one patient record, so the work of the day is finished in the system rather than reconstructed afterwards.
- Online and manual booking against live practitioner availability
- Treatment-specific intake and consent sent before the appointment
- Clinical photography, Skin Intelligence findings and treatment mapping on the record
- Private prescribing with POM services gated to prescriber roles
- Product, batch and expiry captured at the point of treatment
- AI-drafted notes and aftercare, approved by the practitioner
Grow
Grow from the record you already hold
Retention work runs off real treatment history, not a separate spreadsheet.
Leads, recalls, memberships and campaigns are built from what happened in clinic, with consent and duplicate checks applied before anything is sent.
- Lead capture and source tracking, with Meta Lead Ads sync where connected
- Recalls and reactivation driven by treatment intervals
- Recurring memberships with a clinic credit ledger, billed through your Stripe account
- Segments, campaigns and automations with consent filtering
- Review requests, referrals and gift vouchers
- Revenue, retention and conversion reporting in Pillar Insights
Govern
Govern without a pre-inspection scramble
Governance stays current beside the clinical work it relates to.
Policies, training, risk and equipment records are maintained continuously, so evidence is assembled from live data rather than rebuilt the week before an inspection.
- Policy register with versions, review dates and staff acknowledgements
- Training register with expiry tracking
- Risk register and corrective actions
- Structured complication and incident workflows — Clinic Group
- Equipment, medicines storage and temperature logs
- Audit checklists with evidence mapped to each requirement
- Inspector portal and exportable evidence packs
One patient journey. One connected record.
Instead of moving between disconnected systems, PillarClinic keeps each stage linked to the same patient journey. Not every clinic or treatment uses every stage.
- 1Enquiry
- 2Booking
- 3Intake
- 4Consent
- 5Assessment
- 6Skin Intelligence / Photography
- 7Treatment
- 8Prescription / Traceability
- 9Payment
- 10Aftercare
- 11Progress
- 12Review
- 13Recall
- 14Rebook
Stage 1 of 8 · Book
Booking that reflects real clinic capacity
Clients book from your own public page, or reception books manually. Either way the slot is checked against practitioner availability, room time and treatment duration before it is confirmed.
- Public booking page and QR code per clinic
- Manual booking for phone and walk-in enquiries
- Deposits and cancellation policy shown at the point of booking
Know what needs attention today
PillarClinic turns your clinic data into a focused daily action list — helping your team see what needs attention without searching across multiple modules.
Clinical
What needs completing for patient care?
- Today's appointments
- Forms and consent still outstanding
- Open treatment work to finish
- Unread client messages in the inbox
Growth
Where are the opportunities you may be missing?
- New and unworked leads
- Recalls that are due
- Waitlist and reactivation opportunities
- Failed membership payments to chase
Governance
What needs review before it becomes a problem?
- Policy reviews coming up
- Outstanding staff acknowledgements
- Training and governance alerts
- Integrations needing attention
- Appointments
- 12
- Outstanding forms
- 3
- Open treatment episodes
- 5
- New leads
- 7
- Recalls due
- 14
- Waiting list
- 4
- Policies due for review
- 2
- Training expiring
- 1
- Acknowledgements outstanding
- 6
AI built into the clinical journey
AI in PillarClinic sits inside the record, not beside it: assessment, documentation and aftercare all run through the same treatment episode. AI supports the practitioner. It does not replace them.
Pillar Skin Intelligence™
AI-assisted skin analysis, visual mapping and progress tracking within the patient record. Findings support practitioner assessment and require clinician review.
- Skin analysis with annotated face and body mapping
- Shareable visual report with clinical disclaimers
- Before and after comparison on the record
- Monthly credit allocation, optional top-ups
AI clinical scribe
Dictate the procedure at the chair and review a structured draft note. Nothing is saved to the record until the practitioner approves the extraction.
- Session documentation from dictation
- Structured draft notes, not free text dumps
- Manual extraction review step
- Practitioner approval before the record is written
- Available while creating a treatment episode or recording a session
Aftercare
Approved clinical context drafts treatment-specific aftercare, which the practitioner reviews before it is sent by email or SMS and stored on the record.
- Aftercare drafted from the approved note
- Practitioner review before sending
- Delivered by email or SMS
- Copy stored back on the treatment episode
Practitioners remain responsible for reviewing and approving clinical documentation. PillarClinic does not diagnose, treat or prescribe.
How AI is used in the clinicCare doesn't end when the appointment does
Give clients one secure place to follow their journey before and after treatment — in the browser, on any device, with no app to install.
See the patient portal- Upcoming appointments and rebooking
- Their treatment journey and next step
- Aftercare in plain language
- Photos and results shared by the clinic
- Skin Intelligence progress over time
- Documents, consent and forms
- Invoices and payments
- Membership information where the clinic uses it
- Portal access can be switched on or off per client by the clinic
- Always free for clients
Understand what is happening in your clinic
Reporting built from the live diary, till and clinical record, rather than a spreadsheet rebuilt each month.
- Revenue
- Appointments
- New vs returning clients
- Rebooking
- Retention
- Average appointment value
- Cancellations and no-shows
- Practitioner utilisation
- Payment performance
- Treatment profitability
- Client cohorts
And know what to do next.
Where a number points at an opportunity, the next action is one step away: create a recall, open a Growth campaign, or review the client behind the figure.
Explore Pillar InsightsGovernance shouldn't live in spreadsheets
Policies, training, acknowledgements, documentation, incidents and review dates usually sit in separate folders, inboxes and spreadsheets — and only get pulled together when someone asks for them.
Pillar Compliance Intelligence holds them as an operational governance layer beside the clinical work they relate to. See gaps early, keep evidence organised and prepare your clinic for internal review without treating governance as a once-a-year exercise. Pro includes policies, training, acknowledgements and complication documentation within the clinical record. Clinic Group includes structured complication and incident workflows.
Compliance readiness is an internal operational indicator. It is not certification, regulatory approval or proof of compliance.
The everyday work, handled in one place
The diary, the front desk and the conversations around them stay joined up, so the same detail is not re-entered in three systems.
- One shared inbox for portal messages, email and SMS, plus two-way WhatsApp where a WhatsApp Business number is connected — all kept on the client record.
- Booked appointments send an automatic confirmation, and edits can be re-sent to the client.
- Change the service, practitioner, time or duration on a booked appointment without rebooking it.
- Set practitioner availability across a repeating four-week rota.
- Choose which services are visible and bookable online, while every service stays available in clinic.
- Add an online booker as a client in one step, linking their other bookings automatically.
- Checkout handles packages, per-session pricing, memberships, vouchers and referral rewards.
- Prescriptions can be printed in PillarClinic or handed off to Signature Rx.
- Draw on face, body and Norwood hair-loss maps inside the treatment episode for pre-treatment planning.
- A guided in-app assistant walks the clinic through setup and shows what is still to configure.
Built differently from traditional clinic software
PillarClinic doesn't just store clinic information. It connects it.
Traditional clinic software
- Calendar
- Forms
- Client records
- Reports
PillarClinic
- Clinical workflow
- Growth intelligence
- Governance intelligence
- The Pillar Patient Journey
- Integrated AI
Built for UK aesthetic clinics
The workflows, vocabulary and governance model are shaped around how UK aesthetic clinics actually operate, including multi-practitioner teams.
Aesthetic-specific workflows
Treatment episodes, mapping and consent built around injectables and skin, not generic appointments.
Prescribing workflow
Prescription-only services gated to prescriber roles, with private prescriptions built in app.
Batch and product traceability
Batch and expiry recorded against the treatment and deducted from stock on completion.
Consent and documentation
Treatment-specific consent and intake sent before the appointment and stored on the record.
Governance architecture
Policies, training and acknowledgements on both plans, with structured complication and incident workflows included in Clinic Group.
GDPR-conscious controls
Clinic-level isolation, configurable retention and one-click subject access exports.
Moving software shouldn't mean starting again
The Migration Centre brings your existing clients and appointments across from CSV exports, with a rehearsal run so you can see exactly what will happen before anything is written.
Clinical photographs and signed documents are not part of the CSV import and are handled separately — talk to us about how your records are held today.
Talk to us about migration- CSV-based import of clients and appointments
- Field mapping with header detection
- Validation before anything is written
- Rehearsal (dry run) with a full report
- Duplicate handling and retry files for rejected rows
- Source traceability on imported records
Help shape the next stage of PillarClinic.
We're selecting ten UK aesthetic clinics for the PillarClinic Founding 10 — a supported early-adopter programme with structured onboarding, migration assistance, preferential founder pricing and direct product feedback.
Built to support your clinical governance
Software cannot make a clinic safe or compliant on its own. What it can do is keep the record accurate, access controlled and the evidence easy to produce when you are asked for it.
Clinic-level isolation
Each clinic's patients and records are scoped to that clinic only.
Role-based access
Admin, practitioner, prescriber and reception roles see only what their role needs.
Multi-factor authentication
TOTP MFA with recovery codes for staff accounts.
Private storage
Photographs and documents are stored privately and served through signed access.
Audit trail
Append-only history of who changed what, and when.
Retention and data controls
Configurable retention periods and one-click subject access exports.
Consent-based remote support
Support access is only possible after the clinic approves it, expires after 24 hours, can be revoked at any time and is logged for the clinic to see.
We do not hold ISO 27001, SOC 2 or Cyber Essentials certification, and we do not claim independent penetration testing. Security controls are documented transparently in the PillarClinic Trust Centre, and independent security assurance is part of PillarClinic's ongoing security programme.
Built with UK aesthetic clinics.
Every logo, quote and figure below comes from a real UK clinic running PillarClinic, published with their written permission.
- PillarClinic has made day-to-day clinic administration much smoother.
- Pillar Clinic has made running the clinic so much smoother and more efficient. Our clients especially love being able to manage their own journey, giving them g — DJN Aesthetics
I’m excited to see what the future holds and look forward to seeing what comes next.
Dean Naylor
Clinical Director · DJN Aesthetics · Coventry
Where to start
Most clinics arrive with one problem to solve first. Start where it hurts and the rest of the system is already waiting behind it.
Aesthetic clinic software (UK)
The whole system in one place: records, bookings, prescribing, aftercare and governance for UK clinics.
Booking and diary
Public booking pages, deposits, reminders and a diary that reflects real practitioner availability.
Consent and forms
Treatment-specific consent and intake forms sent before the appointment and stored on the record.
Prescribing and stock
POM services gated to prescribers, private prescriptions in app, batch traceability to the patient.
Compliance and governance
Policies, acknowledgements, training, risks and an inspection pack you can export on request.
AI in the clinic
Skin analysis, dictated notes and drafted aftercare — always reviewed by the practitioner before use.
Pillar Growth
Lead pipeline, recalls, reactivation, campaigns, waitlist, referrals, vouchers and memberships.
Pillar Insights
Revenue, rebooking, retention, average appointment value, cancellations and practitioner utilisation.
Book a 15-minute PillarClinic demo
A short product walkthrough for UK aesthetic clinics. Tell us who you are and we'll contact you to confirm a time that suits you.
- A 15-minute walkthrough, built around how a UK aesthetic clinic actually runs
- Bookings, clinical records, consent, aftercare and inspection-ready evidence
- No commitment, nothing to install, and no sales script
Prefer to just try it? The 14-day free trial needs no card.
Simple, honest pricing
Two plans. Both include core clinical records, consent, prescribing, traceability, Compliance Intelligence, growth tools and self-service CSV migration. Pro supports complication documentation within the clinical record. Clinic Group includes structured complication and incident workflows, multi-site operations and managed migration support.
PillarClinic Pro
Independent clinics and smaller teams.
Core clinical records, consent, prescribing, traceability and Compliance Intelligence.
- One clinic location
- Bookings: calendar, practitioner hours and a branded online booking page
- Client records with treatment episodes and full history
- Consent and intake forms, sent automatically and signed digitally
- Clinical photography with comparison and annotation
No card required · explore PillarClinic before choosing a paid plan
PillarClinic Clinic Group
Clinics operating across multiple locations.
Everything in Pro, plus structured complication and incident workflows and multi-site governance.
- Everything in Pro
- Multiple clinic sites under one account
- Cross-site management of staff, services and settings
- Rooms and equipment as bookable resources
- Per-site practitioners, hours and reporting
No card required · explore PillarClinic before choosing a paid plan
Compare plans
Both plans include clinical records, complication documentation within those records and self-service CSV migration. Clinic Group adds structured complication and incident workflows, multi-site operations and managed migration support.
| Feature | Pro | Group |
|---|---|---|
| Core clinical modulesIncluded on both plans | ||
| Bookings: calendar, practitioner hours and a branded online booking page | ||
| Client records with treatment episodes and full history | ||
| Consent and intake forms, sent automatically and signed digitally | ||
| Clinical photography with comparison and annotation | ||
| Pillar Skin Intelligence™ allocation — 30 credits every month, unused credits carry over | ||
| Treatment records with session notes, mapping and batch traceability | ||
| Record complications within the clinical record | ||
| AI note taker with a manual extraction review step | ||
| Aftercare templates sent after treatment | ||
| Prescribing: prescriber role and private prescriptions | ||
| Inventory: products, batches, expiry and automatic deduction | ||
| Payments: till, invoices, receipts, refunds and your own Stripe account | ||
| Reporting: revenue, conversion, services and payments breakdown | ||
| Pillar Compliance Intelligence: policies, acknowledgements and inspection packs | ||
| Waitlist, recalls, memberships and gift vouchers | ||
| Audit trail, retention periods and DSAR export | ||
| Email and SMS from your own clinic sender | ||
| Self-service Migration Centre: file-based import of clients, appointments, treatment history, services, practitioners, products, inventory and invoices, with column mapping, validation, a dry run and a per-row report | ||
| Multi-site, group governance and managed migrationClinic Group only | ||
| Multiple clinic sites under one account | ||
| Cross-site management of staff, services and settings | ||
| Rooms and equipment as bookable resources | ||
| Per-site practitioners, hours and reporting | ||
| Structured complication and incident management, escalation and governance workflows | ||
| Managed migration support for complex or multi-location moves, worked through with you | ||
| Priority email support | ||
Questions, answered
- Do my clients need an account to book?
- No. Every clinic gets its own public booking page and QR code, so clients book against live availability without registering.
- Is it suitable for UK clinical record keeping?
- Yes. Records are versioned with an append-only audit trail, configurable retention and one-click DSAR exports aligned with UK GDPR.
- How does aftercare work?
- Aftercare is drafted from your recorded procedure notes, shown to you for review, then sent to the client by email or SMS and saved to their treatment record.
- Can I manage clinic policies in the app?
- Yes. Pillar Compliance Intelligence lets you upload or author policies and procedures with an AI assistant, keep versions, and export branded PDFs for inspections.
- Can I move from my current clinic system?
- Yes. The Migration Centre imports clients and appointments from CSV with field mapping, validation, a rehearsal run and a migration report. Clinical photos and signed documents are not part of the CSV import and are handled separately.
- What does it cost?
- From £49 a month, or £199 for multi-site Clinic Group. Start your 14-day free trial — no card required. Explore PillarClinic before choosing a paid plan. Clients are always free.
Your clinic shouldn't need five systems to run one patient journey
Bring clinical care, growth and governance into one connected platform.
From £49/month. No card required.